Warranty Policy
Coverage periods, claim process, and remedies for all Wallnut product series.
📅 Effective: 1st May 2025
1
Warranty Coverage
Warranty periods by product series
All Wallnut products are warranted to be free from manufacturing defects and to conform to published specifications in the Product Data Sheet (PDS) at the time of purchase.
| Product Series | Category | Warranty Period |
|---|---|---|
| Calcibond Series | Bonding Agents & Admixtures | ✅ 12 Months |
| Zeorich Series | Polymer Additives | ✅ 12 Months |
| Connect & Lock Series | Joint Fillers & Adhesives | ✅ 12 Months |
| ZeoClean Series | Surface Cleaners | ⭐ 18 Months |
| Zeoseal Series | Waterproofing Compounds | ✅ 12 Months |
| Lite Series | Lightweight Compounds | ✅ 12 Months |
2
What Is NOT Covered
Exclusions from warranty coverage
❌ This warranty does not cover:
- Failure from improper application or deviation from Product Data Sheet instructions
- Damage from exposure to conditions beyond stated product tolerance
- Products stored past stated shelf life or in incorrect storage conditions
- Products purchased from unauthorised resellers or counterfeit products
- Consequential losses such as re-application costs or project delays
3
Making a Warranty Claim
Step-by-step claim process
1
Write to Our Warranty TeamEmail warranty@wallnutbuildingsolutions.com
2
Include Required DetailsBatch number, purchase date, application details, photographs/videos of the defect.
3
Technical AssessmentOur team assesses the claim within 5 business days.
4
ResolutionIf approved, Wallnut will offer replacement, credit note, or proportionate refund.
Replacement ProductEquivalent value product sent to you
Credit NoteRedeemable against future purchases
Proportionate RefundBased on portion of product affected
