Return, Refund & Cancellation Policy
Conditions, process, timelines, and fees for returns, refunds, and order cancellations.
📅 Effective: 1st May 2025
📅
7-Day WindowFrom delivery date🔍
3-Day InspectionAfter we receive product💰
Refund in 5–10 DaysTo original payment method⏱️
Cancel in 12 HrsFull refund before dispatch1
Eligibility for Returns
Conditions that qualify a product for return
Returns are accepted within 7 days of delivery if the product meets one of the following conditions:
- Product received in a damaged or broken condition (with photographic evidence)
- Product is defective or non-functional upon delivery
- A wrong product was delivered against the confirmed order
- The product is significantly different from the description on the website
❌ Not Eligible for Return: Products that have been opened, partially used, mixed with other materials, or returned beyond the 7-day window cannot be accepted.
All returns must be in original, unopened, undamaged packaging with all original labels intact.
2
Return Process (RMA)
How to initiate and complete a return
1
Initiate Return RequestEmail support@wallnutbuildingsolutions.com within 7 days of delivery with your order number and reason for return.
2
Photo/Video EvidenceAttach clear images or video of the damaged, defective, or incorrect product and the original packaging.
3
RMA ApprovalOur team reviews your request within 2 business days and issues a Return Merchandise Authorisation (RMA) number if approved.
4
Ship the ProductPack the product securely and ship it to the address provided in the RMA confirmation. Write the RMA number on the outer packaging.
5
Inspection & RefundOnce received, we inspect within 3 business days and initiate refund or replacement if the return is validated.
🚚 Return Shipping: Return shipping costs are covered by Wallnut if the return is due to our error. For customer-initiated returns, shipping charges are borne by the customer.
3
Refund Policy
How and when refunds are processed
Refunds are processed within 3 business days of return inspection approval.
| Payment Method | Refund Timeline | Destination |
|---|---|---|
| NEFT / RTGS Bank Transfer | 5–7 business days | Source bank account |
| Credit / Debit Card | 7–10 business days | Issuing bank (card reversal) |
| UPI (GPay, PhonePe, etc.) | 3–5 business days | Source UPI-linked account |
| Store Credit / Prepaid Balance | Within 24 hours | Wallnut Mart account wallet |
4
Cancellation Policy
Cancellation windows and applicable fees
- Within 12 hours of order placement: Full refund with no cancellation fee
- 12–24 hours after order placement: 5% cancellation fee applies; balance refunded
- After 24 hours (before dispatch): 10% cancellation fee applies
- After dispatch: Cancellation is not possible; initiate a return upon delivery instead
📧 To Cancel: Email support@wallnutbuildingsolutions.com with subject: "Order Cancellation – [Order Number]"
Shipping Policy
Dispatch timelines, delivery estimates, shipping charges, and packaging standards.
📅 Effective: 1st May 2025
🇮🇳
Pan-India DeliveryAll states covered📦
Tamper-proof PackagingIndustry-grade sealing📍
Live TrackingSMS & email updates🆓
Free Above ₹5,000Within India1
Order Processing Time
From payment confirmation to dispatch
1
Payment ConfirmedYour order enters our system immediately upon payment verification.
2
Processing (1–2 Business Days)Monday to Saturday, excluding public holidays. Orders placed after 3:00 PM IST are processed the next business day.
3
Packed & DispatchedDuring peak periods, processing may take up to 3 business days.
4
Notification SentYou receive a dispatch notification via email/SMS with tracking details.
2
Delivery Timelines
Estimated delivery times by location
Metro Cities
Mumbai · Delhi · Bangalore · Chennai · Hyderabad · Pune · Kolkata
2–4
Business Days
Tier 2 & Tier 3 Cities
All other major urban centres across India
4–7
Business Days
Remote Locations
Hill stations, rural areas, northeastern states
7–12
Business Days
⚠️ Estimates Only: Actual delivery may vary due to logistics partner schedules, weather conditions, or other unforeseen circumstances.
3
Shipping Charges
When shipping is free and when charges apply
| Order Value / Type | Shipping Charge | Notes |
|---|---|---|
| Above ₹5,000 (within India) | FREE | Standard delivery included |
| Below ₹5,000 | Calculated at checkout | Based on weight & location |
| Bulk Orders (500 kg+) | Custom freight | Our logistics team will contact you |
| Hazardous Materials | Special handling surcharge | Per DTSI norms where applicable |
4
Damaged / Missing Shipments
What to do if your order arrives damaged
- If outer packaging appears tampered or damaged upon delivery — refuse the shipment and notify us immediately
- If damage is found after opening — photograph product and packaging within 24 hours of delivery and write to us
- For missing items in a multi-product order — contact us within 48 hours with your invoice number
⏱️ Resolution Time: We will investigate all claims within 3 business days and arrange replacement or refund as applicable.
